RETURNS & REFUNDS
How many days do I have to ask for a refund?
• 3 days after receiving the item.
What are the conditions that must be met for The Crank Cave to issue a refund ?
• Product must be returned in its original packaging
• Product must not be damaged (unless returning a faulty item)
PLEASE NOTE: A refund will not be given if these conditions are not met.
Who pays for the shipping costs, in the case of a return?
• The customer pays for the shipping costs, in case of a return. In the case of a faulty item return delivery fee will be reimbursed.
Do you issue refunds on sale items?
• No, items that are either discounted or on sale are not eligible for refunds.
Do you allow refunds on digital products?
• No, digital products are not eligible for refunds
Can customers exchange a product with a new one?
• Yes, customers can exchange the product with a new one or ask for a refund.
Do I need to contact The Crank Cave before returning a product?
• Yes, customers should contact The Crank Cave before returning their order.
Where should I send the product?
The Crank Cave
1 Osprey Court
Barnard Square
Ipswich, Suffolk
IP2 8FF
UNITED KINGDOM
• 3 days after receiving the item.
What are the conditions that must be met for The Crank Cave to issue a refund ?
• Product must be returned in its original packaging
• Product must not be damaged (unless returning a faulty item)
PLEASE NOTE: A refund will not be given if these conditions are not met.
Who pays for the shipping costs, in the case of a return?
• The customer pays for the shipping costs, in case of a return. In the case of a faulty item return delivery fee will be reimbursed.
Do you issue refunds on sale items?
• No, items that are either discounted or on sale are not eligible for refunds.
Do you allow refunds on digital products?
• No, digital products are not eligible for refunds
Can customers exchange a product with a new one?
• Yes, customers can exchange the product with a new one or ask for a refund.
Do I need to contact The Crank Cave before returning a product?
• Yes, customers should contact The Crank Cave before returning their order.
Where should I send the product?
The Crank Cave
1 Osprey Court
Barnard Square
Ipswich, Suffolk
IP2 8FF
UNITED KINGDOM
